How to retrieve your emails using Outlook
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The following are instructions for Microsoft Outlook. For general help on emails please visit our Email Accounts page.
To set up a new Microsoft Outlook mail account
- Open Microsoft Outlook.
- Click on Tools > Email Accounts (Accounts and Services on older versions of Outlook)
- Select Add a new email account
- Select a POP3 mail account.
- All the login-details should now be completed on this page:
- Enter your name as you want it to appear in any messages you send.
- Type your e-mail address, for example, your.name@your-domain.com
- Specify the mail domain name as the incoming and outgoing mail server, for example, mail.your-domain.com
- Some Internet Service Providers however will not allow you to use a third party outgoing mail server. You may need to change the outgoing mail server to your provider's. You can usually easily find this at their website. Dont worry at this stage. When you test the settings you will get an error message which will clearly tell you the outgoing mail server you should use. Use the section further down this page How to check or modify your mail settings in Outlook to help you later edit this setting.
- Type your e-mail address in the User name box, for example, your.name@your-domain.com
- Type your password which has been given to you by art71.
- You will also need to enable secure server authentication by clicking on More Settings and follow the instructions below from the fourth step.
To configure Outlook to enable secure server authentication
- Open Outlook and click on Tools > Email Accounts (Accounts and Services on older versions of Outlook)
- Click View and Change and click Next.
- Click Change or Properties of your email account.
- Click More Settings.
- Click Outgoing Server.
- Click My Server Uses Authentication.
- Select Use same settings as my incoming mail server which should be pre-selected.
- Click OK.
- Click Next.
- Click Finish.
How to check or modify your mail settings in Outlook
- Open Outlook and click on Tools > Email Accounts (Accounts and Services on older versions of Outlook)
- Click View and Change and click Next.
- Click Change or Properties of your email account.
- POP3: This entry should be in format mail.your-domain.com so if your website is www.onearm.co.uk the entry in this box should be mail.onearm.co.uk
- SMTP: This entry should be as above mail.your-domain.com but you may need to change it to your Internet Service provider's SMTP server settings.
- Account name: This should be the full email address your.name@your-domain.com
- Password: This will be provided via art71. If you dont have your password, please contact art71 support.
